Customer Experience

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Course Description

10-104-191 CUSTOMER EXPERIENCE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.

Course Typically Offered

  • Summer
  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

Credit for Prior Learning

What will I learn?

  1. Examine how culture contributes to successful organizations.
  2. Develop positive verbal communication tools and techniques for serving customers.
  3. Develop positive nonverbal communication tools and techniques for serving customers.
  4. Demonstrate effective listening skills.
  5. Evaluate how culture contributes to successful service organizations.
  6. Value individual differences in customer service operations.
  7. Utilize appropriate behavior styles to service customers.
  8. Develop strategies for handling challenging customers.
  9. Demonstrate how culture contributes to successful organizations.
  10. Utilize technology to engage customers and solve problems.
4 classes found
  • Class Number: COURSE_SECTION-3-596300

    Location:
    1301
    Date:
    -
    Delivery:
    Blended
    Term:
    2025 Fall Session 2
    Blended
    -
  • Class Number: COURSE_SECTION-3-596298

    Date:
    -
    Delivery:
    Online
    Term:
    2025 Fall Session 2
    Online
    -
  • Class Number: COURSE_SECTION-3-596312

    Date:
    -
    Delivery:
    Online
    Term:
    2025 Fall Session 1
    Online
    -
  • Class Number: 10104191_2255_51142_01

    Location:
    1370
    Date:
    -
    Delivery:
    Online
    Term:
    2025 Summer
    Online
    -
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