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Printed: 11/21/2024 7:34:16 AM
Academic year: 2025-2026

Healthcare Customer Service Representative - Certificate

Program Code: 615091

Learn to provide excellent customer service in a health care setting. You'll be instructed on how to not only meet but to exceed customer needs. All courses in this certificate may be applied toward the Medical Assistant technical diploma program.

Delivery

  • Day
  • Evening
  • Full-time
  • Online
  • Part-time

Explore Locations

This program is offered at:
  • Green Bay
  • Marinette

Program Costs & Financial Aid

Tuition: $1,162, Books: $182, Supplies: $0

Total Approximate Costs
$1,344
See costs of tuition, books, and supplies.

Contact an NWTC support representative to find ways to pay for this program.

Estimates based on in-state residency. Please visit the following URL to learn more about tuition and fees for this program. https://www.nwtc.edu/admissions-and-aid/paying-for-college/tuition-and-fees?ProgramCode=615091

Curriculum

Students following the study plan below will complete the Healthcare Customer Service Representative Pathway Certificate in the number of semesters shown.

Total Credits 7
  • Curriculum Note: All 10-501-XXX courses must be passed with a C.

Course Descriptions

Medical Terminology
10501101

Focuses on the component parts of medical terms: prefixes, suffixes, and root words. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

Course Typically Offered: Summer Fall Spring
Contemporary Healthcare Pract
10501104

Prepares learners to work in the healthcare environment as part of a healthcare team. Learners will investigate the healthcare community, patient privacy standards, and the professional behavior that is expected in today's medical community. Learner will examine various aspects of verbal and written communication skills, customer service principles, and problem solving techniques necessary to be a vital member of the healthcare workforce.

Course Typically Offered: Summer Fall Spring
Digital Literacy Healthcare
10501107

The course will explore the use of the electronic health record, the role of social media in health care communication, the uses of wearable technologies that monitor activity and heart rate, the use of data to manage population health and the impact of new developments on the healthcare workforce.

Course Typically Offered: Summer Fall Spring
Source: https://nwtc.edu/academics-and-training/healthcare-customer-service-representative