EMT International is working with NWTC to create augmented reality/virtual reality (AR/VR) troubleshooting capabilities for its service engineers. Located in Hobart, EMT manufactures finishing equipment and web transports for the digital/inkjet market and has customers around the globe.
With funding from the Wisconsin Technical College System’s Workforce Advancement Training grant program, NWTC is helping EMT International create and train employees to use AR/VR systems to troubleshoot products, train new technicians and operators, and work through production changeovers. In a perfect world, EMT International would have service technicians and engineers available to its customers onsite 24/7. Since that isn’t possible, the company is leveraging new Industry 4.0 technologies to take its customer service and remote troubleshooting to the next level.
