Online Leadership Development Training

Active listening is a learned skill of interpreting the meaning behind what you hear.   

Learning Objectives:  

• Identify styles of listening.  
• Define and understand why Active Listening is necessary for effective communication.  
• Identify the characteristics of Active Listening.  
• Acquire skills and utilize tools of Active Listening.  
• Understand the role nonverbal communication plays in conveying meaning.  
• Learn the steps for Active Listening. 

This module covers the basics of intrapreneurship and a step-by-step procedure designed to help employees produce new ideas and move those ideas through the process to create new services, products, or operational processes.

Intrapreneurship Definition- The term intrapreneurship refers to a system that allows an employee to act like an entrepreneur within a company or other organization. Intrapreneurs are self-motivated, proactive, and action-oriented people who take the initiative to pursue an innovative product or service.

Learning Objectives:

• Identify fundamental aspects of an intrapreneurial mindset.
• Identify and evaluate intrapreneurial opportunities.
• Develop intrapreneurial attitudes, behaviors and skills that can be applied across disciplines and as a means of personal empowerment and growth.

Trust is the firm belief in the reliability, truth, ability, or strength of someone or something.  

Learning Objectives:

• Learn the benefits of high trust environments.
• Learn the costs of low trust environments. 
• Learn how to create and nurture positive work relationships. 
• Learn how to rebuild relationships and lost trust.
• Discuss steps you can take to improve your trustworthiness.

When we talk about TALENT, we are talking about PEOPLE. Let's dive into the process to develop top performers.

Learning Objectives:

• Ensure managers understand their role in talent development
• Learn and apply coaching skills and strategies
• Understand methods of coaching based on time and purpose

Crucial conversations happens when at the intersection of mutual purpose and mutual respect.  

Learning Objectives:

• Define and understand crucial conversations
• Learn tools and techniques to prepare and lead crucial conversations
• Explore a process for conducting and following up on crucial conversations

The purpose of this training session is to help leaders understand and develop their organizational culture.

Learning Objectives:

• To define organizational culture
• To understand the connections between strategy and goals, market demands and the business culture.
• To explore key elements of trust, professionalism, accountability, communications, equity and inclusion, decision making, employee engagement, motivation, retention, managing change, profitability, success, and longevity; and understand their link to organizational culture.
• To examine the link between mission and values and leadership actions

Diversity and Inclusion is an invaluable competitive asset that we cannot afford to ignore.

Learning Objectives: 

• Examine the roots and causes of our perceptions and reactions to others
• Study how bias and stereotypes may unintentionally influence our thoughts and decisions
• Learn our role in fostering diversity and inclusion

Communication is a moving target. Everyone has differing views on what effective communication looks like.   

Learning Objectives:

• Examine communication as a process and where common breakdowns occur
• Understand communication styles and the application of assertive communication
• Learn how to effectively frame messages
• Examine communication strategies and plans

EI is intangible and difficult to measure, but we all  have it to some degree. Let's explore! 

Learning Objectives:

• Define emotional intelligence and learn its value as an effective leadership trait
• Understand how to use and manage your emotions
• Understand how to recognize others' emotional states
• Learn to cultivate emotional intelligence within you

The purpose of this session is to explore employee engagement and to strengthen the leadership behaviors and actions that will enhance employee commitment to the organization.

Learning Objectives:

• Learn the impact of culture on engagement, delegation, and empowerment
• Understand the definition and levels of employee engagement
• Review the areas that foster or detract from engagement
• Explore strategies to strengthen employee commitment to the organization

Leaders change the world!

Learning Objectives:

• Idea of leadership evolution over time
• Traits and attributes of leadership
• Difference between leadership and management
• Leadership styles 
• Self Leadership

Learning Objectives:

• What makes a workplace positive?
• What are interpersonal actions that detract from a great workplace?
• What are your role and responsibilities?
• How can we manage negative behaviors (e.g., harassment, bullying)?

Intrapreneurship - fostering innovative thinking within the organizational structure.

Learning Objectives:

• Identify fundamental aspects of an intrapreneurial mindset. 
• Identify and evaluate intrapreneurial opportunities.
• Develop intrapreneurial attitudes, behaviors and skills that can be applied across disciplines and as a means of personal empowerment and growth.

Managing teams can be a lifelong course in human relations and psychology.

Learning Objectives:

• Learn the characteristics of successful and dysfunctional teams
• Explore barriers to effective teamwork
• Understand the stages of team development
• Discover ways to help teams become high performing teams

The purpose of this session is to provide employees with the skills and strategies to provide exceptional customer service.

Learning Objectives:

• Define Moments of Truth
• Explain the importance of creating positive Moments of Truth
• Evaluate the potential positive and negative impacts Moments of Truth can have for an organization
• Recognize opportunities to create Moments of Truth
• Explore effective ways to create Moments of Truth

Change is constant, can be difficult and sometimes unsuccessful. However, change is inevitable and necessary for GROWTH!

Learning Objectives:

• Assess your organization's culture and willingness to change 
• Understand the driving and restraining forces of change
• Understand why change initiatives fail and prevent them from failing in your organization
• Review barriers and resistance to change and learn to overcome them
• Learn different change models to enhance leadership effectiveness
• Learn effective roles and responsibilities in managing change
• Foster change resilience

It is through conflict that we get to unity!

Learning Objectives:

• Explore barriers to effective conflict resolution
• Explore different conflict modes
• Learn approaches to handling conflict
• Apply a conflict resolution model to effectively resolve conflict

Learning Objectives:

• Understand new role as supervisor/manager
• Identify ways to help in the transition
• Identify key supervisory functions
• Identify potential pitfalls
• Identify future development needs

If we don't keep score, how do we know if we're winning? 

Learning Objectives:

• Understand the components of Performance Management
• Identify employee performance and gaps
• Learn to develop SMART goals
• Learn to prepare and conduct employee feedback sessions
• Learn the role of precedents and past practice

The purpose of this session is to provide employees with the skills and strategies to provide exceptional customer service.

Learning Objectives:

• Learn to apply techniques to create positive customer interactions
• Learn how to diffuse difficult situations
• Learn how to use customers’ negative comments to advantage
• Evaluate ways to handle conflict
• Incorporate strategies to resolve issues

Learning Objectives:

• Appreciate the concept and approach that situational leadership provides to you as a leadership
• Recognize the appropriate style to apply to various
• Effectively apply all four leadership styles associated with situational
• Identify the development level and style of individual leadership that complement one

The purpose of this training is to understand and practice strategic thinking, and provide learners with tools to develop skills in strategic leadership and planning.

Learning Objectives:

• Learn what strategic thinking is and its value
• Learn best practices for thinking and leading strategically
• Learn how strategic thinking and leading can improve an organization’s performance
• Learn a process for strategic planning

The purpose of this training is to learn strategies to be more productive, effective, and resilient in response to workplace requirements and stress.

Learning Objectives:

• Identify time wasters and barriers
• Identify values and prioritize tasks
• Develop personal and professional goals
• Learn ways to improve productivity
• Explore time management systems

Everyone experiences stress. Everyone handles stress differently. Let's find some effective strategies to manage stress.

Learning Objectives: 

• Explore the most common types of workplace stress.
• Understand the symptoms and consequences of unmanaged stress.
• Learn 4 coping strategies that create a platform for constructive change.
• Develop a personal action plan to strengthen leadership effectiveness.