Office Support Specialist - Technical Diploma
Office Support Specialist graduates are prepared for various office support positions. Skills are developed in office procedures, workplace communications, technology, proofreading, word processing, spreadsheets, presentation software, customer service, information management, and professionalism. All courses in this program may be applied toward the Office Management associate degree program.
Program Costs & Financial Aid
See costs of tuition, books, and supplies.This program is fully eligible for financial aid.
Estimates based on in-state residency. Learn more about tuition and fees.
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Follow Your Path
All credits in this technical diploma apply toward the following associate degree(s):
Office Management, 101069
All credits in this technical diploma apply toward the following certificate(s):
Customer Support Specialist, 61065
Business Software Essentials, 611062
Delivery
How do I get started in this program?
Requirements for Program Entry
- Apply at www.nwtc.edu/apply
- Submit high school, GED, or HSED transcripts and college transcripts (if applicable) to transcripts@nwtc.edu
- Tip! Our admission advisors will assist you through every step. Have questions? Connect with NWTC Admissions at start@nwtc.edu or 920-498-5444.
What are my courses?
Curriculum
Students following the study plan below will complete the Office Support Specialist Technical Diploma in the number of semesters shown.
First Semester
8 Week 1
8 Week 2
Second Semester
8 Week 1
8 Week 2
- Curriculum Note: The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.
Program Outcomes
- Demonstrate effective workplace communications
- Apply technology skills to business and administrative tasks
- Perform routine administrative procedures
- Model professionalism in the workplace
- Manage administrative projects
What careers are in my future?
Graduate Employment
with 100% in field
Median Starting Salary
Source: NWTC Graduate Outcome Survey
Employment Potential
A graduate of this program will have the potential for employment in the following areas:
- Office Support Specialists: performs a variety of duties related to customer service, scheduling appointments, word processing, record management, filing, and handling mail.
- Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.
- Front Desk Coordinator: manages the company’s lobby area, greets and directs all visitors, ensures completion of paperwork, sign-in and security procedures, handles special administrative projects, and manages incoming calls.
- Customer Service Representative: receives and places telephone calls, maintains customer relationships by professionally handling questions and concerns, performs data entry, uses software programs, and may require research skills to troubleshoot customer problems.
Employment opportunities with additional education
- Administrative Professional
- Office Manager or Team Leader
- Certifications such as IAAP and Certification for the Administrative Professional
What else do I need to know about the program?
Defy expectations and follow your passion
Dream jobs have nothing to do with gender. Discover the benefits of nontraditional occupations.
- Online
-
Classes wherever you have an internet connection.
- An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
- Some online courses may be held at specific dates/times.
- Day
- Classes between the hours of 6:00 a.m. and 5:30 p.m.
- Evening
- Classes between the hours of 5:30 p.m. and 10:30 p.m.
- Weekend
- A combination of online classes and Saturday and/or Sunday classes.
- Full-time
- 12 or more credits per term.
- Part-time
- Fewer than 12 credits per term.