Customer Contact Skills
Credits: 1
Course Number: 10-106-172
Course Description
10-106-172 CUSTOMER CONTACT SKILLS...Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
How can I use this course to achieve my career goals?
This course is associated with the following programs:
What will I learn?
- Answer and place calls effectively
- Screen, hold, and transfer calls.
- Create effective written and voice messages.
- Communicate effectively on the telephone.
- Provide professional customer service.
- Utilize Phone-Related Technology
- Demonstrate professional telephone etiquette.
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