Customer Support Specialist - Certificate

Students will explore technology that is used within offices including collaboration, networking, and cloud computing.

Creating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.

Typing skill and speed development on the alphabetic and numeric keyboards using analytic/diagnostic software. Basic document processing.

Provides the opportunity for the learner to develop the knowledge, skills, process and understanding of developing a professional image and attitude. This includes the study of business ethics and etiquette; goal setting; anger, stress, and time management; presenting researched information; and development of platform skills.

Create and manage e-mails, schedule appointments and meetings, create task list, manage contacts, and customize settings.

Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.

Creating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.