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BE MEDICAL ASSISTANT ADMINISTRATIVE PROCEDURES

Credits: 2
Course Number: 76-858-878

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Course Description

76-858-878 BE MEDICAL ASSISTANT ADMINISTRATIVE PROCEDURES ...This course is taught concurrently with Medical Assistant Administrative Procedures (31-509-301) and introduces BE students to office, business and electronic medical record (EMR). Students will communicate effectively scheduling appointments, telephone and reception duties.

What will I learn?

  1. Explain general office policies
  2. Organize patient's medical record
  3. Demonstrate telephone techniques
  4. Manage appointment schedule, using established priorities
  5. File medical records
  6. Perform an office inventory
  7. Perform routine maintenance of office equipment with documentation
  8. Compose professional/business letters
  9. Use office hardware and software to maintain office systems
  10. Integrate principles of customer service in the healthcare setting
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