Customer Contact Skills
Credits: 1
Course Number: 10-106-172
Course Description
10-106-172 CUSTOMER CONTACT SKILLS...Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
How can I use this course to achieve my career goals?
This course is associated with the following programs:
What will I learn?
- Answer and place calls effectively
- Screen, hold, and transfer calls.
- Create effective written and voice messages.
- Communicate effectively on the telephone.
- Provide professional customer service.
- Utilize Phone-Related Technology
- Demonstrate professional telephone etiquette.
Class Details
- Class Number:
- 22441
- Delivery:
- Online
- Term:
- Spring 2025
- Session:
- 8W1
- Instructors:
- Janel Veeser
- Date Range:
- -
Estimated Cost:
$168.85
*
Class Notes
This is an Online class that can be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/onlinefaq.
Meeting Times
| Dates | Day(s) / Time | Location(s) |
|---|---|---|
| 01/21/25 - 03/17/25 |
Anytime
Anytime |
Online
|
* Cost displayed is based on in-state residency. Back to cost