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Customer Service-Team Building

Credits: 0.75
Course Number: 47-196-501

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Course Description

47-196-501 CUSTOMER SERVICE-TEAM BUILDING ...applying leadership values and behaviors. The importance of good customer service. Building an environment of trust, giving and receiving feedback. Learning conflict resolution and collaboration vs. competition.

What will I learn?

  1. Advise on the importance of good internal and external customer service, .
  2. Build an environment of trust, leadership values and behaviors, giving and receiving feedback.
  3. Convey collaboration vs competition and conflict resolution.
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