Help Desk/User Sup
Credits: 2
Course Number: 10-154-190
Course Description
10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
How can I use this course to achieve my career goals?
This course is associated with the following programs:
What will I learn?
- Explore roles in the user support industry
- Investigate help desk operational procedure
- Demonstrate communication skills needed by successful help desk professionals
- Explore strategies to effectively support end users
- Examine product support standards
- Demonstrate effective problem solving techniques
- Explore methods for training end users
- Improve professional effectiveness
- Compile a user support utility tool kit
Class Details
- Class Number:
- 22513
- Delivery:
- Blended - Less than 50% Online
- Term:
- Spring 2025
- Session:
- 8W2
- Instructors:
- Robert Limberg
- Date Range:
- -
Estimated Cost:
$332.70
*
Class Notes
This class is taught through a combination of in-person and online instruction. Students will attend live portions of the class at the dates, times, and location specified. The remaining instruction will be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/blendedfaq.
Meeting Times
| Dates | Day(s) / Time | Location(s) |
|---|---|---|
| 04/01/25 - 05/20/25 |
Anytime
Anytime |
Online
|
| 04/01/25 - 05/20/25 |
Tu
12:30 PM - 3:20 PM |
Green Bay Campus Room BT253
|
* Cost displayed is based on in-state residency. Back to cost