IT Technology Support - Certificate
The IT Technology Support Certificate is designed for individuals interested in developing the support skills necessary to provide a wide range of end-user support using the latest technology. Online delivery of many of the courses in this certificate allows the learner to progress at his/her own pace. All credits from this certificate can be applied to meet requirements in the IT Technology Support Specialist Associate Degree program.
Delivery
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Program Costs & Financial Aid
Tuition: $2,614, Books: $589, Supplies: $0
Contact an NWTC support representative to find ways to pay for this program.
Estimates based on in-state residency. Please visit the following URL to learn more about tuition and fees for this program. https://www.nwtc.edu/admissions-and-aid/paying-for-college/tuition-and-fees?ProgramCode=901542
Curriculum
Students following the study plan below will complete the certificate in the number of semesters shown.
8 Week 1
8 Week 2
Course Descriptions
Learners will be introduced to installing, troubleshooting, and configuring: computing basics, PC Technician Responsibilities, hardware components, operating systems Basics, storage media, system implementation, and system management tools.
Course Typically Offered: Summer Fall SpringThis course will provide the learner the opportunity to develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, including troubleshooting, network connectivity, standard system maintenance procedures, and command line introduction.
Course Typically Offered: Summer Fall SpringDescribe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
Course Typically Offered: Fall SpringLearners will continue to enhance their skills through installing, troubleshooting, and configuring: hardware, software, system management tools, file management and permissions setup, configuring peripheral devices, overview networking fundamentals, mobile and smart devices, printing and printer setup, security and best practices. (Prerequisite: 10-154-150, Hardware 1)
Course Typically Offered: Fall SpringCore OS operation, configuration of desktop/network OS, manage software, system security/audit policy, data communications, network topologies, virtual desktop management and advanced scripting. (Prerequisites: 10-150-177, Windows Client Essentials; 10-154-150, Hardware 1)
Course Typically Offered: Fall SpringCreating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.
Course Typically Offered: Summer Fall SpringCreating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.
Course Typically Offered: Summer Fall Spring