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Customer Support Specialist - Certificate

Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Office Management associate degree program or Office Support Specialist technical diploma.

Program Code: 611065
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Area of Study: Business

Program Costs & Financial Aid

See costs of tuition, books, and supplies.

Contact an NWTC support representative to find ways to pay for this program.

Estimates based on in-state residency. Learn more about tuition and fees.

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Follow Your Path

All credits in this certificate apply toward the following associate degree(s):

Office Management, 101069

All credits in this certificate apply toward the following technical diploma(s):

Office Support Specialist, 311068

Delivery

  • Day
  • Evening
  • Full-time
  • Online
  • Part-time

How do I get started in this program?

Requirements for Certificate Entry

  • Apply at www.nwtc.edu/apply
  • Tip! Our admission advisors will assist you through every step. Have questions? Connect with NWTC Admissions at start@nwtc.edu or 920-498-5444.

What are my courses?

Curriculum

Students following the study plan below will complete the Customer Support Specialist Pathway Certificate in the number of semesters shown.

8 Week 1

8 Week 2

Total Credits 10

Certificate Outcomes

  • Develop a professional image.
  • Use word processing features
  • Use spreadsheet features.
  • Understand office technology.
  • Learn effective customer contact skills.
  • Use e-mail and calendaring tools effectively.

What else do I need to know about the program?

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Online

Classes wherever you have an internet connection. 

  • An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
  • Some online courses may be held at specific dates/times.
Day
Classes between the hours of 6:00 a.m. and 5:30 p.m.
Evening
Classes between the hours of 5:30 p.m. and 10:30 p.m.
Weekend
A combination of online classes and Saturday and/or Sunday classes.
Full-time
12 or more credits per term.
Part-time
Fewer than 12 credits per term.