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Customer Experience

Credits: 3
Course Number: 10-104-191

Home » Academics And Training » Courses » Customer Experience » 10104191 2252 23071

Course Description

10-104-191 CUSTOMER EXPERIENCE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.

Course Typically Offered

  • Summer
  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

Credit for Prior Learning

How can I use this course to achieve my career goals?

This course is associated with the following programs:

What will I learn?

  1. Examine how culture contributes to successful organizations.
  2. Develop positive verbal communication tools and techniques for serving customers.
  3. Develop positive nonverbal communication tools and techniques for serving customers.
  4. Demonstrate effective listening skills.
  5. Evaluate how culture contributes to successful service organizations.
  6. Value individual differences in customer service operations.
  7. Utilize appropriate behavior styles to service customers.
  8. Develop strategies for handling challenging customers.
  9. Demonstrate how culture contributes to successful organizations.
  10. Utilize technology to engage customers and solve problems.

Class Details

Class Number:
23071
Delivery:
Online Live
Term:
Spring 2025
Session:
8W1
Date Range:
-
Estimated Cost:
$624.55 *

Class Notes

  • The required digital course materials will be accessible via BlackBoard on or just prior to the first day of class. The fee for the materials is included as part of the ‘Digital Material Access Fee’ on your tuition statement. The optional purchase of a print version of the textbook is available through the NWTC Bookstore.

  • The required digital course materials will be accessible via Canvas on or just prior to the first day of class. The fee for the materials is included as part of the ‘Digital Material Access Fee’ on your tuition statement. The optional purchase of a print version of the textbook is available through the NWTC Bookstore.

  • This class is taught through a combination of online-live and online instruction. A portion of the class must be attended live virtually during the scheduled dates and times, and the remaining instruction accessed online by the student any time. For more information regarding this delivery and how to access your class, see www.nwtc.edu/onlinelivefaq.

Meeting Times

Dates Day(s) / Time Location(s)
01/23/25 - 03/17/25 Anytime
Anytime
Online
01/23/25 - 03/13/25 Th
5:30 PM - 8:20 PM
Web Conference

* Cost displayed is based on in-state residency. Back to cost