Customer Experience

This course is associated with the following programs:

• Business Management - Associate Degree
• Customer Service - Certificate
• Marketing - Associate Degree
• Service Writer - Certificate
• Supply Chain Management - Associate Degree

1. Examine how culture contributes to successful organizations.
2. Develop positive verbal communication tools and techniques for serving customers.
3. Develop positive nonverbal communication tools and techniques for serving customers.
4. Demonstrate effective listening skills.
5. Evaluate how culture contributes to successful service organizations.
6. Value individual differences in customer service operations.
7. Utilize appropriate behavior styles to service customers.
8. Develop strategies for handling challenging customers.
9. Demonstrate how culture contributes to successful organizations.
10. Utilize technology to engage customers and solve problems.